Refund Policy

Thank you for shopping at veloura.lk. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days from the date of purchase.
To be eligible for a return:

  • Your item must be unused

  • In the same condition that you received it

  • In the original packaging

Refunds

Once we receive your return and inspect the item, we will notify you of the status of your refund.
If approved:

  • We will initiate a refund to your original method of payment

  • Refund will not include shipping charges

Exchanges

If you wish to exchange an item (different size, color, or style), please contact our support team within 7 days of receiving your order.
We’ll guide you on how to proceed with the exchange.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards

  • Downloadable software products

  • Personalized or custom-made items

  • Perishable goods

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately.
We’ll arrange for:

  • A replacement

  • Or a refund, depending on your preference and stock availability

Return Shipping

  • You are responsible for return shipping costs

  • Unless the return is due to our error (e.g., wrong item, damaged product)

  • In such cases, we will provide a prepaid return label

Processing Time

  • Refunds and exchanges are processed within 7 business days after receiving your returned item

  • Bank or card refunds may take additional time depending on your payment provider

📬 Contact Us

If you have any questions about our Refund Policy, please contact:

📧 Email: Info@veloura.lk
📞 Sri Lanka: +94 76 198 5574
📞 France: +33 7 58 54 04 78